Return Policy

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.

ELIGIBILITY

To be eligible for a return, your item must be unused and in the same condition you received it, and it must be in the original packaging. To complete your return we need a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable):

• Any item not in its original condition, or that is damaged or missing parts for reasons not due to our error
• Any item returned more than 30 days after delivery

HOW TO START A RETURN

Email info@absoluteterpene.com with your order number and the reason for the return. We'll confirm the return and send you instructions and the current return address — please don't ship anything back before we've confirmed it.

REFUNDS

Once we receive and inspect your return, we'll email you to let you know we have it and whether your refund is approved. Approved refunds are credited to your original payment method. Depending on your bank, it can take a few business days for the credit to appear.

LATE OR MISSING REFUNDS

If you haven't received your refund yet, first check your bank account again. Then contact your credit card company — it may take some time before a refund is officially posted. Next contact your bank; there is often some processing time before a refund is posted. If you've done all of this and still haven't received your refund, please contact us at info@absoluteterpene.com.

SALE ITEMS

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, email info@absoluteterpene.com and we'll arrange the exchange and give you the current return address.

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return; once the returned item is received, a gift certificate will be mailed to you. If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we'll send the refund to the gift giver and they will find out about your return.

SHIPPING

To return your product, email info@absoluteterpene.com and we'll give you the current return address. You are responsible for paying your own shipping costs for returning your item, and shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it takes for an exchanged product to reach you may vary. Return shipments must use a trackable shipping service, and we recommend purchasing shipping insurance — we can't issue a refund for a return that doesn't reach us.

CONTACT

Questions about a return can be sent to info@absoluteterpene.com.